METHODOLOGY
What makes HCG "SPECIAL"?
In the ever-expanding landscape of the cannabis industry, businesses face a unique set of challenges requiring adaptability, cultural understanding, and strategic collaboration. Enter Special Operations Forces (SOF) veterans, individuals whose skills have been forged in the crucible of complex environments and you have a "special" recipe.
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ASSESS | TRAIN | ADVISE | ASSIST
HCG uses a tried-and-true methodology cultivated over 12-years of military training experience to build partner capability and capacity. This model has been transformed into a tailored experience for your business by providing a myriad of services that will meet current and emerging business needs.
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| ASSESS |
- This phase begins with understanding your business needs and ends with a comprehensive understanding of operational standing, to include regulatory compliance, and areas targeted for improvement.
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- Have you already self-identified areas for improvement? HCG can target those needs and provide solutions.
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- Do you need an outside source to "RECON" your business strategy for efficiency? HCG provides FREE assessments and can provide ample insight for follow-on course of action development and implementation.
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| TRAIN |
- This phase begins with establishing and adhering to Standard Operating Procedures (SOPs), followed by training staff and management core industry competencies, leading into advanced operational competencies, and ends with a Common Operating Picture (COP) amongst all staff; at all echelons.
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- Do your retail associates need cannabis specific training? Are you missing sales opportunities due to misinformed or under educated staff? HCG can help with that!
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- How well does your "FRONT LINE" staff understand basic business principles? Are they following pre-established SOPs or falling into "bad habits" that put profit at risk?
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- Are certain products and brands "moving" faster than others? This could be due to a myriad of reasons that HCG can identify in the ASSESS phase. However, training staff on product knowledge, brand awareness, and how they pass that information to the consumer, all while ensuring a top-notch customer service experience, is vital to the success of your retail operation.
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| ADVISE |
- Advisement begins with providing counsel to current operations including: retail operations, retail regulatory compliance, operations management, performance management, and ends with retail and business strategy best practices.
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- Can your supervisors and management team properly manage workflows to reduce duplication of efforts and maximize efficiencies?
- Do they have the leadership skills required to build strong and effective teams that meet departmental and organizational goals? HCG has a breadth of knowledge and experience when it comes to leadership development and team building!
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| ASSIST |
- This phase begins with identifying the want/need for ancillary services, refinement of current operations, business scaling considerations, and ends with a fully developed strategic plan for future success and growth. Periodic "operational touches" may be required before final transition of services.
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- Are you tired of "throwing ideas at the wall" to see what sticks? HCG can assist in developing a comprehensive strategic plan with Key Performance Indicators (KPIs) that are nested within departmental and organizational goals.
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- Are you struggling to meet organizational KPIs? Do you have built in Measures of Performance (MOPs) and Measures of Effectiveness (MOEs) established for real-time data analytics for performance track and trace?
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- Are you looking for Project Management assistance to deliver data driven solutions timely and accurately? HCG can deliver this service with a "make mission happen" mindset; where no project is left behind.